The TrueMD TeleHealth system is very simple and convenient. No longer do you have to travel in your car in traffic for hours to get to your doctor visits. Anywhere you are, as long as you have a connection,  you can login and have your doctor visits. This can be in the comfort of your home, your office, or wherever. You don’t have to fight traffic any longer or worry about being late due to long distance travel far from the office. You can now login and discuss your medical concerns virtually.

To start, Go to TrueMD.com, click on the TeleHealth tab on the top menu bar, “For Patients” and start the process.

Go to TrueMDWellness.com, click on the TeleHealth>for Patients tab on the menu bar.

Follow these steps:

• Fill out your information on the form.
• You will need to select a physician to do the appointment (see below)
• Fill in your name, email, and phone.
• Click on the calendar and click on the date and time you want to make an appointment.
• Check to tell us you want a 15, 30- or 60-minute appointment time.
• Click Done and an email will be sent to your email address that will give you a link for the TeleHealth appointment.
• When it’s time for the appointment, find this email, click on the link, and you’re ready to go for your visit.

You will not need to download any software to do TrueMD TeleHealth visits. You will need a camera and a microphone on your computer or your phone and make sure that it is working.

We are increasing our providers every day. If you don’t see your physicians on the list, you can refer them to us so we can reach out to them and see if they want to start providing telehealth services. Just click on the Refer Your Physician button at the bottom of the page and fill out their information.

Once you’ve made your appointment, a link for the visit will be automatically sent to your email. that you will click on to get ready for your appointment.

When you click on the link, you’ll automatically enter the waiting room for your doctor. When the doctor is ready, your name will be selected and then you’ll talk with your doctor and see your doctor through this virtual visit. It’s that simple

Most PC and Mac computers, and browsers such as Chrome, Firefox and Safari can be used for the TrueMD TeleHealth system. If you have a problem with any of these, please notify us at info@truemd.com.

Do this 15 to 30 minutes before your first visit time to get yourself set up.

1. Go to your computer or device with a camera and a microphone.

2. From the email we sent you, click on the link to go to the visit

3. The first time you do this, you will need to fill out your information. If you’ve already filled in this information, go to the next step.

4. Pick your doctor from the list.

5. If your doctor is not on the list but you would like him to do TeleHealth appointments with you, click on the right button and type in your physician’s info. We’ll get in touch with him/her and help him/her get started on doing TeleHealth services.

6. Allow your browser to use your webcam and microphone and link to the TeleHealth system. You may need to check your device audio and visual to make sure it’s working, and YOU can be heard and seen on the TeleHealth platform.

7. Wait (in the waiting room) until your doctor is ready and available. You may be asked to make your payment for the visit. Follow the prompts.

8. When ready, your doctor will click on your name in the waiting room and you’re up and ready to get started on your TeleHealth visit. You will see your doctor and vice versa.

9. At the end of the visit, click end and you’re done.

10. Some tips for a good visit

Make sure you have a good internet connection

Make sure your video and audio works and can access the TrueMD TeleHealth system

Gather any information or photos you may want to share with your doctor.

If you need further help, check out our FAQ’s.

Once you’re scheduled to meet with your provider, you will receive an email with the link in the email. You can just click on the email. Or, if that doesn’t work with your system, copy the link from the email and paste the link in your browser URL line. Hit enter and you’re there, ready to check in for your visit.

If you can’t find the link on your email, contact your provider and ask him/her to resend it to you.