TrueMD TeleHealth Pricing Structure

Introduction to TrueMD TeleHealth


A simple and secure telemedicine solution for medical practices.

We’ve made telemedicine easy for you to use yet complete with back office patient record assessment, patient record documentation, video recording, payments, and more. Share your knowledge with patients and get paid for doing it.

Create your personal waiting room and start practicing telemedicine today.


MD-Portal works hand-in-hand with our TrueMD system but can also be used along-side your existing EMR platform. Incorporating a TeleHealth system into your practice can help your practice to go over the top.

  • Reduce No-show rates
  • Lower overhead
  • Improve time-efficiency
  • Max utilize MD & Staff
  • Maintain patient care
  • Easy Patient Portal
  • Patient portal input
  • HIPPA compliant
  • Secure communication
  • Foil patient dissatisfaction
  • Generate new patient leads
  • Reduce front-desk bottleneck
  • Improve outcomes
  • Boost cash pay
  • Potential insurance imbursement
  • Cost effective & profitable

Great for doctors who practice general, family, and internal medicine. Plus, those practicing or wish to practice Preventive, Anti-Aging or Age-Management Medicine get an added bonus on our TrueMD system.


We make it easy to get started.

No Downloads

Your patients need to simply click on a link and the appointment begins.


We’ve made it simple to sign-up, tell your patients, log-in, and start the visit.

Accessible Anywhere

You can login to our portal from anywhere that has an internet connection.

Use with Any Device

You can practice medicine from your desktop, laptop, or mobile phone.

# Of Visits Monthly: 20
$ 39 /month

1 Daily Visit

Physician Monthly Net Income: $2,961.00

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# Of Visits Monthly: 60
$ 89 /month

3 Daily Visits

Physician Monthly Net Income: $8,911.00

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# Of Visits Monthly: 150
$ 149 /month

8 Daily Visits

Physician Monthly Net Income: $22,351.00

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# Of Visits Monthly: 300
$ 225 /month

15 Daily Visits

Physician Monthly Net Income: $44,775.00

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# Of Visits Monthly: 1000
$ 430 /month

50 Daily Visits

Physician Monthly Net Income: $149,570.00

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How do I get started in doing TrueMD TeleHealth?

Just sign up at, click on the TeleHealth tab on the top menu, scroll down the page to the “GET STARTED – FREE TRIAL” button, fill out the forms and you’re ready to go.

As long as you have adequate credentials as a medical provider, you will be allowed to join our network of physicians and other high-level providers in providing telehealth services.

How do patients use the TrueMD TeleHealth system?

First, tell your patients you offer telehealth services. The TrueMD TeleHealth portal allows them to sign into their portal and fill in their information. They then can look at your schedule on the site and choose an appointment time to have a telehealth visit.


After your patient makes an appointment on your schedule, an email will be sent to the patient’s email with a link to the TrueMD TeleHealth system. On the day and time of the appointment, they will click on the link and be placed in your waiting room. You will be sent a text telling you the patient is in your waiting room.


Check your schedule to see if you have TeleHealth appointments that day. Just before the visit time, go to your computer or your mobile phone to get ready to start the visit. Make sure your video and audio equipment are working well and linking with the system. When you see the patient in the waiting room, click on the patient’s name and start the visit.

How do I collect payments from patients?

Once you sign-up for the program, you will create a Strip account. Once setup, you can charge patients for your services. Generally, we recommend around $150 per 15 to 30 minutes. Some insurance companies will cover telemedicine services. You will have to evaluate this for your office and with your insurance personnel to see how much copay or fees to charge your patient, and then you will file for the rest.


To start collecting payments, you must first setup a Stripe account if you don’t already have one.

How do I set up a Stripe account?

The payment feature lets you accept credit card payments while on a call through your Strip account. If you don’t have a Stripe account:


To start your Stripe account


Go to “Account Settings” in the dashboard


Click “Connect with Stripe”


Fill out the account details on the form.

Click “Authorize access to this account”


Once setup, you can start accepting payments.

How do I charge for the visit?

Here is the usual scenario for charging the patient for the visit via cash or at least co-pay.

  • Once you click on the patient
  • Click on payments
  • The patient will receive a notice to pay via their credit card
  • The patient will enter the credit card details and authorize the charge.
  • Once paid, you will receive a notice of the payment.
  • You can then start the visit.


Alternatively, if you make TeleHealth appointments through your office telephone system, you could have your staff make these charges before the visit on our TrueMD TeleHealth platform. In this case, all you do then is to click on the patient in the waiting room and start the visit. The payment would have already been done by your office staff at the time of scheduling the appointment. When you bring up the patient, the system will note if payment is pending or has been paid. If pending, you have the option to charge the patient at the time of the visit.

What types of visits can I do with TeleHealth?

Generally, almost any type of office visit that doesn’t need a physical exam can be done via telehealth visits.


These include visits and consultations that do not necessarily require a physical exam, such as:

  • Follow-up visits
  • Minor urgent care
  • Medication management
  • Lab results review
  • Chronic disease management
  • Preventive care services
  • Psychological services
  • And much more


COVID-19 evaluations may be done via telehealth without actually  doing a physical exam. This is allowed to decrease exposure to medical personnel. You can use most any device for these services, including computers and mobile devices, and they can be provided from almost anywhere, including your home or other areas and not just your physical office.

What is the difference between Telemedicine and Telehealth?

Telehealth services are broader services that refer to providing clinical and non-clinical medical services to remote or distant areas and is done by a medical doctor or higher-level practice provider. Telemedicine refers specifically to remote clinical services only and can be done by the doctor, higher level practice providers, nurses, and other medical personnel. Both use telecommunications infrastructure to deliver the care to the patient at a distant site via audio and visual methods.


Clinical services include doctor-patient visits for diagnosis, evaluation, and treatment of medical problems or diseases. Non-clinical services include providing continued medical education, provider training, administrative meetings, etc. Telehealth includes surveillance, health promotion and public health functions.


To summarize, telehealth is broader and includes telemedicine; while telemedicine is less broad and is a part of telehealth. Further information can be found on the website (

Is there a need for telehealth services?

Now more than ever, telehealth services are needed, especially with the social distancing requirements that help protect medical personnel from COVID-19 and other potential infections. It can allow for improved access and improved health outcomes in cost effective ways. Moreover, patients living in more remote areas can more easily obtain clinical services without having to drive for hours to see their doctor. Remote hospitals can provide emergency and intensive care services without having a specialist doctor on site.

Do medical societies support the use of telehealth services?

Most organizations support expanded use of telemedicine as an appropriate and efficient means of improving health and patient support, when performed within appropriate standards of care. New more expanded recommendations have been made due to the social distancing needed during the COVID-19 pandemic.

Where can I find more information on telehealth services?

There are many websites available that provide further information and answers to FAQ’s about telehealth and telemedicine services. One is from the site (

What are the changes in telehealth services brought about by the COVID-19 pandemic?

The office of health and human services has expanded the use of telehealth services due to social distancing recommendations brought about by the COVID-19 pandemic. Detailed information can be found on their site regarding these new qualifications.

It is with much sorrow we must share with you our wonderful physician, Dr. Robert True, passed away. Because his death was not anticipated, we are in the process of finding a physician to care for our patients and have a temporary physician and nurse practitioner in place. If you are in urgent need of your medical records, please contact us at 817-399-8783 so we may send you the legal medical records request form. We appreciate your patience as we work through this situation to try and maintain our practice.